868 King Street, Midland, ON, L4R 0B8
Mon - Thu 9:00am - 7:00pm
Fri 9:00am - 6:00pm
Sat 9:00am - 5:00pm
Sun closed
Mon - Fri 8:00am - 5:00pm
Sat 8:00am - 12:00pm
Sun closed
Mon - Fri 8:00am - 5:00pm
Sat 8:00am - 12:00pm
Sun closed

Careers

Back

Customer Care Specialist

Midland, ON
Full-time, Permanent
$15 - $17 an hour

Your role as a Customer Care Specialist at Midland Honda will require you to keep close connections with our current customer base, including potential customers interested in the brand. Booking appointments is your main objective resulting in the customer meeting with their necessary sales or service professional.

Plans and manages all daily/weekly/monthly goals and processes to ensure timely production of quota achievements

Assists in the development of internal control standards and procedures (i.e. update customer contact information, and other details discussed)

Contact customers about certain incentives and upgrade opportunities as qualified

Receive incoming sales calls and Internet inquiries

Speak in a friendly warm manner

Conduct incoming and outgoing calls and emails

All-shift phone and/or email communications

Sitting for long periods of time

Computer literate (particular to Microsoft excel, outlook, internal programs)

Assist in obtaining company goals and quotas

Communicate with sales staff and managers

Follow dealership internal processes

Strong process development and leadership skills

Excellent interpersonal skills & client service skills

Strong commitment to excellence and attention to detail

Strong multi-tasking and prioritization skills with the ability to adapt to change

Proven problem solver

Benefits:

  • On-site parking
  • Company events & social hours
  • Bonus scheme
  • Flexible working hours
  • Health and Benefits

Application Deadline: 2020-06-19

Job Types: Full-time, Permanent

Salary: $15.00 to $17.00 /hour

Benefits:

  • Company Events
  • Company Pension
  • Dental Care
  • Disability Insurance
  • Extended Health Care
  • On-site Parking
  • Store Discount

Experience:

  • Customer / Phone : 3 years (Preferred)

Education:

  • Secondary School (Preferred)

Language:

  • English (Preferred)

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Work remotely:

  • No
Apply Now