AODA

Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

Midland Honda is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Midland Honda will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at store public Entrances as well as Sales, Service and Parts areas.

Training

Midland Honda will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. The training will adhere to the requirements of the Accessibility Standard for customer service. Staff will also be trained when changes are made to your accessible customer service plan.

Feedback process

Customers who wish to provide feedback on the way Midland Honda provides goods and services to people with disabilities can do so verbally or via email.

Customers can expect to hear back in 3 business days.

Notice of availability

Midland Honda will notify the public that our policies are available upon request by posting them on our website, at reception and in our service waiting area.

Modifications to this or other policies

Any policy of Midland Honda that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.